Refund Policy

While we're not equipped to accept the return of any electrons we've provided, we do want our customers to love us as much as we love them (you). If you have any issues with your charging session, please send an email to support@freewiretech.com within seven (7) days of the session's completion and we will work with you to make it right.


Privacy Policy

FreeWire Technologies has created this privacy policy to demonstrate its commitment to the privacy of its customers and users. This privacy policy applies to this website, web app, and mobile apps. By using this website, web app, or mobile apps, you agree to this privacy policy.

If you sign up for the FreeWire service, use the service, or send email or other communication to FreeWire, we may retain those communications in order to process your inquiries, respond to your requests and improve our service. In registering for the service, we need to get some information from you (like name, title, e-mail address, telephone number, credit card or other means of payment, etc.). All of this information used to specifically identify you is called "User Information" in this privacy policy. We only collect User Information that you provide to us or have given us permission to collect. 

Neither FreeWire or our deployment partners (Hawaiian Electric, LinkedIn, etc.) share your User Information with any third party. User Information is used solely to identify you and your vehicle so we can provide the service and to improve our charging service over time. 

To help protect the privacy of the data you transmit through the website, web app, or mobile apps, FreeWire uses industry-standard, secure server software that encrypts the information you input before it is sent to us. However, please keep in mind that the website and apps are run on software, hardware and networks, any component of which may from time to time require maintenance or experience problems or breaches of security beyond our control and for which we are not responsible.

If you have any questions regarding this privacy policy please contact us at admin@freewiretech.com.